PsyFi TMS Patient Portal App Prototype

A team of four students partnered with PsyFi TMS (transcranial magnetic stimulation), a Behavioral Health Clinic located in Edina, MN, to develop an app prototype for a patient portal. During the project, I took the lead on the majority of the designing and prototyping components. The main goals of the project included: Facilitating communication between patients and providers and allowing patients to record and track their mental health progress.

We began by conducting secondary, web-based competitor research and primary research interviews with two members of the PsyFi provider team and one of their patients. We also sent out a survey to more of their patients in order to gain a better understanding of user needs. Based on the results of our research, we developed a User Persona which we used to model the average patient's experience with PsyFi. We also developed a User Flow diagram which documented the user's interactions with PsyFi as well as the primary pain points.

Based on my team's research synthesization, I developed an initial prototype design for the app. Using Figma, I created a fully clickable prototype which could be loaded onto a personal phone. We then moved into the Usability Testing phase, where we monitored and interviewed potential users regarding their use of the app in order to make it more accessible and user friendly. The main three feedback points we received were users having difficulty with page navigation and users wanting a more dynamic layout with additional scrolling.

As a result of our collaboration and determination, my team and I were able to deliver a functional app prototype to our client within the time frame which met the needs of both providers and patients. Through this project, I gained extensive experience in User Interviews, digital prototyping, Usability Testing, and leading a project-based team.